1. Booking & Payment
- A written agreement is required to secure the booking, with the balance due 4 weeks before arrival.
- Bookings made within 4 weeks of arrival require full payment at the time of booking.
- Confirmation of your booking will be issued once the deposit has been received.
2. Cancellation Policy
- Cancellations must be made in writing (email is acceptable).
- The deposit is non-refundable in all circumstances.
- Cancellations made less than 1 weeks before arrival will forfeit the full balance paid.
- We strongly recommend guests take out holiday cancellation insurance.
3. Arrival & Departure
- Check-in is from 5:00pm and check-out is by 11:00am unless otherwise agreed.
- Early check-in or late check-out may be available on request, subject to availability.
4. Maximum Occupancy
- The property sleeps a maximum of 12 guests. This number must not be exceeded under any circumstances.
- The law requires that only guests named at the time of booking are permitted to stay overnight.
5. Groups & Events
- This property does not allow for hen or stag parties. We welcome families, couples, and groups of friends looking for a relaxed stay.
- Parties, events, or gatherings beyond the number of booked guests are not permitted without prior written consent.
6. Pets
- A maximum of 2 well-behaved pets are permitted. Pets must not be left unattended or allowed on furniture.
- Guests are liable to be billed if damages occur as a result of pet behaviour.
7. Smoking
- This is a strictly non-smoking property. Smoking is not permitted indoors.
- A cleaning charge of £400 will be applied if this rule is breached.
8. Guest Responsibilities
- Guests are responsible for the property and its contents during their stay.
- The property must be left in a clean and tidy condition, with rubbish disposed of appropriately.
- Any damage or breakages must be reported to the owner as soon as possible.
- Lost keys may be charged at £50.
9. Owner's Right of Access
- The owner or their representative reserves the right to access the property for ad-hoc maintenance or inspection purposes, with reasonable notice given where possible.
10. Liability
- The owner accepts no responsibility for loss, damage, or injury to guests or their belongings during their stay.
- Guests use outdoor spaces, pools, and other facilities at their own risk.
11. Noise & Neighbours
- Guests are asked to be respectful of neighbouring properties.
- Excessive noise or antisocial behaviour may result in guests being asked to vacate the property without refund.
12. Swimming Pool
- The pool and outside areas are maintained on Monday, Wednesday and Friday by our staff, at around 7am. The staff are not permitted to enter the dwellings.
- The pool is for the exclusive use of guests and must be used responsibly.
- Children must be supervised by an adult at all times.
- No glass is permitted in or around the pool.
- Users do so entirely at their own risk.
13. Wi-Fi & Utilities
- Wi-Fi is provided as a courtesy and the owner cannot guarantee connection speeds or continuous availability.
- The property's utilities (heating, water, electricity) are included in the rental price unless otherwise stated.
14. Complaints
- Any issues during your stay must be reported to the owner promptly to allow the opportunity to resolve them.
- Complaints raised after departure cannot be considered.